Refund & Returns Policy

Refunds and Returns Policy

Effective Date: May 30, 2024

Welcome to LandandSeaVideography. We are committed to providing high-quality digital videography products and excellent customer service. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds for purchases made on landandseavideography.com. Please read this policy carefully to understand your rights and responsibilities.

1. General Policy

LandandSeaVideography offers digital products that are non-tangible and cannot be returned once delivered. However, we understand that issues may arise, and we are committed to resolving them in a fair and timely manner. If you are not satisfied with your purchase, please contact us to discuss a potential refund or other resolution.

2. Conditions for Refunds

Eligibility

Refunds may be issued under the following conditions:

  • Technical Issues: If the digital product you receive is corrupted or not working as intended due to technical issues.
  • Incorrect Product: If you receive a product different from the one you purchased.
  • Unsatisfactory Quality: If the product quality is significantly different from the description provided on our website.

Ineligibility

Refunds will not be issued under the following conditions:

  • Change of Mind: If you simply change your mind after purchasing the digital product.
  • User Error: If the issue is due to improper use or download of the product.
  • Expired Requests: If the refund request is made after the specified timeframe for eligibility.

3. Refund Request Process

Initiating a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order details, including your name, email address, order number, and a detailed description of the issue.
  2. Verification: Our customer support team will review your request and may ask for additional information or proof of the issue (e.g., screenshots or error messages).
  3. Resolution: We will inform you of the outcome of your refund request within 5 business days.

Timeframe

  • Refund requests must be made within 30 days of the purchase date.
  • If your refund request is approved, we will process the refund within 10 business days.
  • Refunds will be issued to the original payment method used for the purchase.

4. Fees and Costs

No Refund Fees

LandandSeaVideography does not charge any fees for processing refunds. However, the original transaction fees charged by the payment gateway (if any) may not be refundable.

Return Costs

As our products are digital and delivered electronically, there are no shipping or return costs involved.

5. Contact Information

If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact us:

6. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund and return practices.